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Contact support
If something isn't behaving the way you expect, support can help.
Anchorline works best when issues are described in terms of expectations, actions, and outcomes.
Before reaching out
Before contacting support, it helps to be clear on three things:
- What you expected to happen
- What actions you recorded
- What the system shows now
Most issues can be understood quickly with that information.
How to contact support
You can contact support at:
Include enough detail for someone else to understand the situation without guessing.
What to include
When possible, include:
- The name of the log
- The type of log
- The actions that led to the issue
- What you are trying to correct or understand
Screenshots can help, but clear descriptions matter more.
What support can help with
Support can help you:
- Understand unexpected results
- Choose the right structure
- Apply corrections safely
- Clarify how a feature works
Support cannot rewrite or remove recorded actions.
Response expectations
Anchorline support focuses on clarity and correctness.
Responses aim to help you understand what happened and how to move forward, not just provide a workaround.
Clear questions lead to clear answers.